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Hello Mama!

This website was built in 2020 and is owned and operated by Our name is Mama. The purpose of this website is to build a community of likeminded, heart centred Mamas from around the globe which will (hopefully) fill the gaps of Mamahood so that new mamas can’t slip through them. This is a space where stories and information are shared and services and products offered.

In order to protect both sides of our community, we have put together the below document to clearly outlay our Privacy Policy and associated Terms and Conditions. Our name is Mama takes this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.

As a global community we understand that visitors from the EU and Australia may access this site, so we also aim to comply with the General Data Protection Regulations (GDPR).

By accessing, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

My rights and responsibilities as a postpartum doula

As a postpartum doula and I have completed 2 pieces of doula trainings plus I am continuously learning and educating myself though ongoing professional development.

The role of a doula is to provide emotional and practical support to families when a baby is born. In order to empower new parents in their choices, a postpartum doula may provide evidence-based information regarding birth rights, womens health, both physical and mental, basic baby care and normal, basic breastfeeding. A postpartum doula will always make referrals where appropriate and never gives unsolicited advice. I take lots of care and consideration to provide valuable information but I cannot be responsible for the use that you make of that information. Please be aware that the information I provide is generalised and is not a substitute for specialist advice. No professional relationship is formed between us unless you explicitly choose to work with me by purchasing my services or products.

Your responsibilities

Doulas do not give advice or treat, diagnose or prevent any illness.

As a doula, you must work within the scope of your role.

As a new mother, you must take responsibility for your own decisions.

You are expected to get appropriate clinical, legal or financial advice when relevant.

Doula services aside; You are responsible for the use of this website. You may not use the site that may damage or impair our servers.

You may not gain access to our network. By using this site, you agree that you will not modify, copy, reformat, or alter this site in any way.

We take your privacy very seriously at Our name is Mama. We only take and hold information when we need to, be that if you’re enquiring about our services, purchasing any of our products, workshops or downloadable material, or if you’re on our website and interacting with us. If we hold your information, we do it as securely as possible to give you peace of mind.

We may collect personal information about individuals.  Our usual approach is to collect personal information directly from the individual.  This information could include contact details, complaint details and financial details.

We collect personal information

  • when you enquire about our services and or products
  • when you subscribe to our newsletters or distribution lists, become a member of ourwebsite or interact with our social media services
  • when paying for goods with credit cards and when processing returns or exchanges
  • when goods are ordered on-line
  • when you visit our website and make an enquiry to which a later response is requested and to do so requires your contact details
  • if you enter a competition we may hold

Use of personal information

We use the personal information collected from you for the purpose it was provided/ collected, including the following ways:

  • To respond to enquiries received from you
  • To communicate with you and provide you with information (whether by email, post or other means) about our products or services, where you have requested or consented to receiving this  from us or where this provision is otherwise permitted under the Privacy Principles
  • To provide you with more relevant information
  • To notify you about changes to our services
  • To process, confirm, fulfill and update you about your orders and to carry out our obligations arising from any contracts entered into between you and us
  • To perform authorized financial transactions with you
  • To verify your identity and to assist you if you have forgotten any user name or password
  • To ensure that content from our site is presented in the most effective manner for you and for your computer/ device
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To protect our legal interests and fulfill our regulatory obligations (if and to the extent necessary


Some of our web pages use ‘cookies’, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us to remember who you are. Cookies can make subsequent visits to the web page simpler and more seamless.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies some web pages may not display properly or you may not be permitted to access certain information). A server cannot find out a name or email address, or anything about you by using cookies. Cookies by themselves do not tell us your email address or other personal information. However, once you choose to provide the web site with personal information, via email or any other means this information may be linked to data stored in the cookie.

We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.

All Our name is Mama customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.

Alternatively, you may email hello@ournameismama and request your email address to be unsubscribed, or that you no longer wish to receive communications in other forms (including hard copy forms).

Disclosure of personal information

We may provide personal information to third parties for limited purposes, such as to help us in providing goods and services to customers.  Those persons and business include:

  • Organisations who carry out credit, fraud and other security checks
  • Our online payment gateway service provider, for the purpose of facilitating payments
    Couriers and delivery business
  • Third party software providers who store details of customer account for us; and
    Marketing businesses engaged by us to disseminate materials to which customers have consented

We also disclose your personal information to third parties:

  • Where we have your express permission to do so
  • Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties

If Our name is Mama or substantially all of its assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect the rights, property, or safety of Our name is Mama, its personnel or customers . This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We limit the information we provide to third parties to the information they need to help us provide goods and services to you.  We also enter into contracts with these third parties that require them to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.

Security of personal information

We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.

We treat website and credit card security seriously and endeavor to provide a secure, safe platform through which to conduct transactions.

Changes to our privacy policy

We may modify, alter or otherwise update this privacy policy at any time. We will post revisions on our website. We encourage you to review this policy from time to time.

If you have any questions or concerns relating to our privacy policy, our use of personal information, if you feel we have breached Privacy Principles or any registered binding Privacy Principle code, or if you wish to access, update or correct the personal information we hold about you, you can do so by contacting us at the above address.

Use of Site

a. You understand that, except for information, products or services clearly identified as being supplied by Our name is Mama, does not operate, control or endorse any information, products or services on the Internet in any way. Except for Our name is Mama – identified information, products or services, all information, products, and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with Our name is Mama.

b. You also understand that Our name is Mama cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

c. You assume total responsibility and risk for your use of the site and the internet. Our name is Mama provides the site and related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any information or service provided through the internet or Our name is Mama shall not be liable for any cost or damage arising either directly or indirectly from any such transaction.


a. The materials on Our name is Mama web site are provided “as is”. Our name is Mama makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Still Our name is Mama does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, and other information provided through the service or on the Internet generally. Our name is Mama does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

b. You understand further that the pure nature of the internet contains unedited materials, some of which are sexually explicit or may be offensive to you. Your access to such materials is at your own risk. Our name is Mama has no control or affiliation whatsoever for such materials.

c. Our name is Mama can receive a commission through some links on We reserve the right to link to and feature items that align with Our name is Mama. These affiliate programs do not influence any information on this site.

Limitation of Liability

In no event will Our name is Mama be liable for (I) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Our name is Mama or its authorized representatives have been advised of the possibility of such damages, or (II) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Our name is Mama liability is limited to the greatest extent permitted by law.

Our name is Mama makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-Our name is Mama web site, please understand that it is independent of Our name is Mama and that Our name is Mama has no control over the content on that web site. In addition, a link to a Our name is Mama web site does not mean that Our name is Mama endorses or accepts any responsibility for the content, or the use, of such web site.


The materials appearing on the Our name is Mama web site could include technical, typographical, or photographic errors. Our name is Mama does not warrant that any of the materials on its web site are accurate, complete, or current. Our name is Mama may make changes to the materials contained on its web site at any time without notice. Our name is Mama does not, however, make any commitment to update the materials.

Links to third-party websites

We do not review or control third party websites that link to or from this site, and we are not responsible for their content and do not represent that their content is accurate or appropriate. Your use of any third-party site is on your own initiative and at your own risk and may be subject to the other sites’ terms of use and privacy policy.

Promotions and giveaways

You may enter into correspondence with or participate in promotions of advertisers promoting their products, services, or content on this site. Any such correspondence or participation, including the delivery of and the payment for products, services, or content, is solely between you and each such advertiser.

Submitted content

This site links to other sites and may contain advertisements. Our name is Mama does not endorse or own any information in these advertisements or any third party sites. Should you visit a third party website, you are no longer protected by these terms of use.

Copyright Policy

Procedure for reporting copyright infringements:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

2. Identification of the copyrighted works claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit push to locate the material;

4. Contact information for the notifier, such as an address, telephone number and, if available, an e-mail address;

5. A statement that the notifier has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of the copyright that is allegedly infringed.

Once Proper Bona Fide Infringement Notification is Received by the Designated Agent, it is Our name is Mama’s policy to:

1. to remove or disable access to the infringing material;
2. to notify the user that it has removed or disabled access to the material; and
3. that repeat offenders will have the infringing material removed from the system and that we will terminate such user’s access to the website and service.

7. Site Terms of Use Modifications

Our name is Mama may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Indemnification

You agree to indemnify, defend and hold harmless Our name is Mama, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

9. Third-Party Rights

The provisions of paragraphs 1 (Use of Site), and 11 (Indemnification) are for the benefit of Our name is Mama and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

10. DMCA Notice

DMCA Notice. This site is an Internet “service provider” under the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”). As Required by the DMCA, this site maintains specific contact information provided below, including an e-mail address, for notifications of claimed infringement regarding materials posted to this site. All notices should be addressed to the contact person specified below (our agent for notice of claimed infringement):

Jessica Karas Bay
Owner and Founder